Booking Policy
Please review our booking guidelines to understand how appointments, quote requests, and cleaning services are arranged.
1. Making a Booking
Customers may request or schedule services through the White Glove website, by phone, or through another approved communication channel.
For fixed-price services, customers may be able to select their service, date, and time and complete payment online.
For services requiring customized pricing, customers may submit a quote request.
2. Quote Requests
A quote may be based on information provided by the customer, including property size, condition, number of rooms, service requirements, photos, and requested add-ons.
A quote may change if the actual property conditions differ substantially from the information provided.
3. Booking Confirmation
A booking is confirmed once White Glove has received the required information and any required payment or confirmation.
Submitting a booking request does not necessarily guarantee availability until confirmation is provided.
4. Customer Information
Customers must provide accurate information when booking.
Incorrect information about property size, condition, services, or special requirements may result in additional charges or changes to the service.
5. Access
Customers must provide safe and reasonable access to the property at the scheduled appointment time.
Customers should provide any necessary access codes, keys, parking instructions, or entry information before the appointment.
6. Additional Services
Customers may request additional services or add-ons.
Additional charges may apply and will be communicated where reasonably possible before the additional work is completed.
7. Recurring Services
White Glove may offer weekly, bi-weekly, or monthly cleaning services.
Recurring bookings remain subject to availability and may be cancelled or modified according to the Cancellation Policy.
8. Service Area
White Glove primarily serves Edmonton and surrounding communities.
Availability may vary depending on the customer's location.
9. Acceptance
By submitting a booking request or proceeding with a service, the customer acknowledges that they have reviewed and agreed to the applicable White Glove policies.
White Glove Cleaning
Phone: 416-671-4096
Email: info@whiteglovecleaningteam.com