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Terms & Conditions

These Terms & Conditions govern the use of the White Glove Cleaning website and the cleaning services provided by White Glove Cleaning ("White Glove," "we," "us," or "our"). By booking or using our services, you agree to these Terms & Conditions.

1. Services

  • Residential Cleaning
  • Deep Cleaning
  • Move-In / Move-Out Cleaning
  • Airbnb / Short-Term Rental Cleaning
  • Small Business / Office Cleaning
  • Boutique Hotel Cleaning
  • Available cleaning add-ons

2. Pricing

  • Property size
  • Number of bedrooms and bathrooms
  • Condition of the property
  • Type of cleaning required
  • Cleaning frequency
  • Add-on services
  • Special requirements
  • Excessive dirt, buildup, pet hair, or other conditions

3. Customer Responsibilities

  • Property size
  • Number of rooms
  • Pets
  • Special cleaning requirements
  • Access instructions
  • Parking restrictions
  • Conditions requiring special attention

4. Property Access

Customers must ensure that cleaners can safely enter and perform the requested services. If White Glove cannot access the property because of missing keys, incorrect access codes, unavailable customers, locked doors, or other circumstances within the customer's control, cancellation or no-show fees may apply.

5. Pets

Customers must disclose the presence of pets. For safety reasons, White Glove may request that certain pets be secured during the cleaning appointment.

6. Payment

Payment may be required at the time of booking or before services are provided. Online payments may be processed through Wix Payments or another authorized payment provider.

7. Service Limitations

White Glove may decline or modify a service when conditions present an unreasonable safety risk or require specialized services beyond our standard cleaning services. Examples may include hazardous materials, biohazards, severe infestations, dangerous conditions, or excessive property damage.

8. Damage or Concerns

Customers should report any concern regarding a cleaning service as soon as reasonably possible, preferably within 24 hours of completion. White Glove will review reported concerns and may offer a reasonable resolution, including a re-clean where appropriate.

9. Changes to Services

If the customer requests additional work after a booking has been confirmed, additional charges may apply.

10. Changes to Terms

White Glove may update these Terms & Conditions when necessary. Updated terms will be posted on the website.

Questions About These Terms?

If you have questions about these Terms & Conditions, please contact White Glove Cleaning. White Glove Cleaning | 416-671-4096 | info@whiteglovecleaningteam.com

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