CANCELLATION POLICY
Plans Change. We Understand.
Our cancellation policy helps us manage scheduling and ensure availability for all customers.
We understand that plans can change. Our cancellation policy helps us manage scheduling and ensure availability for all customers.
Cancellation With 24+ Hours' Notice
Customers may cancel or reschedule a booking at least 24 hours before the scheduled appointment without a cancellation fee.
Cancellation With Less Than 24 Hours' Notice
Cancellations made less than 24 hours before the scheduled appointment may be subject to a 50% cancellation fee.
Same-Day Cancellation or No-Show
Same-day cancellations or situations where the cleaner arrives but cannot access the property may be charged up to 100% of the scheduled service fee.
Rescheduling
Customers may request a reschedule at least 24 hours before their appointment. Rescheduling is subject to availability.
White Glove may make exceptions to this policy at its discretion when unexpected circumstances arise.