Airbnb/Short-Term Rental Cleaning

Cancellation Policy

White Glove Cleaning provides residential, deep, move-in/move-out, and Airbnb/short-term rental cleaning services in Edmonton and surrounding communities. Customers select their service, property size, available appointment time, and any applicable add-ons. Prices are based on the selected service and options. Customers must provide accurate property details, disclose pets and special cleaning requirements, and ensure safe access to the property. White Glove determines the number of cleaners assigned to each job based on availability and cleaning requirements. Customers cannot select the number of cleaners, and the fixed service price does not increase based on the number assigned. Bookings are subject to the available schedule. Monday is closed, Tuesday–Saturday appointments are available from 8 AM to 5 PM, and Sunday appointments are available from 12 PM to 5 PM. All appointments must finish by 5 PM. Cancellations or rescheduling made at least 24 hours before the appointment may be made without a cancellation fee. Cancellations made with less than 24 hours' notice may incur a 50% fee. Same-day cancellations or failure to provide property access may incur up to 100% of the scheduled service fee. Customers who have concerns about a completed service should contact White Glove within 24 hours. Refund requests are reviewed individually and are not guaranteed. Approved refunds are generally returned through the original payment method. By booking, customers acknowledge the applicable White Glove Terms & Conditions, Booking Policy, Cancellation Policy, and Refund Policy.